became operational.
I also recommended that the company maintain a documented contingency process for rejected payments.
Harold scheduled a meeting.
He listened while I explained the report.
Then he signed the acknowledgment page confirming that he had received it.
“I appreciate the thoroughness, Eleanor,” he said at the time. “We’ll have the team look at these items.”
I followed up twice.
Both times, I received assurances that the issues were being addressed.
But I never received confirmation that every recommendation had been implemented.
When I asked again, Harold told me
