officer thanked me.
Then he made an announcement.
Granite would establish a formal payroll governance group, with representation from finance, human resources, information technology, and payroll operations. Major changes would require documented testing and approval. The company would also establish clearer escalation procedures for unresolved control concerns.
It wasn’t a dramatic victory.
No one was escorted from the building.
No one stood up and confessed to being a villain.
But a process that had been treated as an afterthought was finally receiving the attention it deserved.
And that was more
