listened carefully. Whenever hospital policies conflicted with human needs, she tried to find solutions. And when difficult decisions became unavoidable, she accepted the burden herself rather than forcing others to carry it.
This approach immediately distinguished her from traditional television administrators.
Rather than serving as an antagonist, Sharon became a protector.
She protected patients.
She protected staff.
And perhaps most importantly, she protected the hospital itself.
Leadership Through Crisis
One of the reasons Sharon has earned such admiration from viewers is her ability to remain calm during extraordinary circumstances.
Over
