I had written it into reports, procedures, and recommendations.
He had seen those documents as obstacles to efficiency.
It took a missed payroll for him to understand that some safeguards are expensive only when you ignore the cost of not having them.
I didn’t celebrate the crisis.
I didn’t celebrate the phone calls or the emergency meetings.
I didn’t feel triumphant when Harold apologized.
The only moment that gave me genuine satisfaction was hearing that the company had established a reliable process to correct the payments and prevent a similar
