of managing payroll, I won’t begin with the numbers.
I won’t talk about twelve thousand employees, four states, six unions, or seventeen benefit plans.
I’ll tell them this:
The most important part of payroll isn’t the spreadsheet. It’s the people waiting for their money.
And the most important part of professional experience isn’t knowing every answer.
It’s knowing which questions must be asked before anyone presses the button.
Harold wanted my passwords.
What he really needed was the judgment behind them.
By the time he understood the difference, 1,237
