believed they created unnecessary delays.
She had also built her process around the assumption that the bank would accept the file as long as the totals appeared correct.
That assumption proved expensive.
The bank’s payment platform rejected a portion of the submission because certain records failed validation. The precise cause involved a combination of formatting problems and incomplete exception handling that Madison’s process had not caught before submission.
The rejection did not mean that all twelve thousand employees were affected.
Most payment records were accepted or could be processed through
