the company’s existing banking arrangements.
But 1,237 employees were caught in the failed portion of the batch.
Their paychecks were missing.
The number was large enough to create a crisis and small enough for Harold to make one of the worst mistakes of his career.
He initially told the executive team that the issue was a minor technical delay.
“It’s a processing problem,” he said during an emergency call. “Madison is correcting it now.”
But the payroll supervisor at the Ohio facility had already started receiving messages from employees.
