had been calculated incorrectly.
Madison had assumed the numbers were right because her formulas worked.
She was now discovering that a formula could calculate the wrong input perfectly.
At 5:10 p.m., she walked into Harold’s office.
“I think we need to bring in someone who knows the old process,” she said.
Harold looked up.
“Why?”
“Because I can reconcile the rejected records, but I don’t know all the exceptions in the legacy system. The manual references approval steps that weren’t included in my model.”
Harold stared at her.
