cultural problem.
But the incident forced Granite’s leadership to confront a fact it had ignored for too long: payroll was not an expense to be minimized at any cost. It was a core obligation to the people who made the business operate.
Chapter Fifteen: The Meeting That Changed Everything
Several weeks later, Granite’s chief operating officer invited me to attend a meeting about the payroll review.
I accepted because the invitation clearly defined the purpose, and my consulting engagement was still active for a limited period.
The conference room was
