model, I understood the whole process.”
She swallowed.
“When the bank rejected the file, I kept trying to fix the spreadsheet. I didn’t realize how much of the problem was outside the calculations themselves.”
I nodded.
“That’s a common mistake when someone is learning a complicated operation.”
“I made it worse by assuming you were protecting your job.”
Her words surprised me.
I hadn’t expected her to say that.
“I thought you didn’t want the system to change,” she continued. “I thought the manual was complicated because the old process
