was inefficient.”
“And now?”
“Now I understand that some of those steps were there because things can go wrong in ways I hadn’t considered.”
She opened her notebook.
“Would you be willing to explain how you approach payroll exceptions? Not the confidential employee information, obviously. Just the general method.”
I studied her face.
For the first time, she wasn’t asking me to hand over knowledge as though it were an obstacle to her success.
She was asking to learn.
“I can explain the general principles within the scope of my
