her formulas were correct.
I reviewed the exception categories and helped the team identify which checks needed to be completed before any replacement payments could be approved.
It wasn’t glamorous work.
It was methodical, repetitive, and exacting.
It was the work I had been doing for ten years.
And it was the work Harold had believed could be replaced by a spreadsheet and a confident smile.
By nine o’clock, the team had a clearer picture of the problem.
Some records had been rejected because of formatting issues.
Others required account-detail
